Upload, open and share documents safely
Keep agreements, invoices, certificates and photos linked to the property.
Guide reviewed 2026-10-03 · England residential lettings
Choose the correct property
In Documents, upload a file and choose property/category. The landlord name is shown for easy identification. Forms with a document selector also let you upload new evidence directly.
Open Documents →Use supported files
PDF, Word, Excel, PNG and JPEG are supported up to 8 MB per file. Phone report photos use the photo controls. Files must pass security scanning before they can be opened or used as verified evidence.
Open Documents →Open or download
PDFs/images can be opened in the browser. Download Word/Excel files and use a compatible app. Keep generated PDFs and signed copies distinct.
Open Documents →Choose access carefully
Company-only is the default. Share appropriate property files with the invited property landlord. Tenant identity and Right to Rent evidence remain restricted. Never upload passwords or unrelated private documents to a support ticket.
Open Team & access →