Get support or ask a sales question
Create a tracked request and keep the conversation in one place.
Guide reviewed 2026-10-03 · England residential lettings
Look for a guide
Search the Help centre or use Help with this page in your workspace. Follow the relevant guide’s links to the CRM section.
Open Help centre →Existing customer
Open Support tickets, choose a category and describe what you expected, what happened and the steps to reproduce it. Add an optional property link and screenshot or PDF after creating the ticket.
Open Support tickets →Before subscribing or unable to sign in
Use Ask a question on the public Help centre. We email a private conversation link to the address you provide; opening it verifies access to that inbox and lets you follow up. Keep the link private.
Open Help centre →Follow the conversation
Reply in the ticket, check its status and reopen a resolved request if needed. Reply notification emails link back to the conversation; ordinary email replies are not automatically imported into the CRM.
Open Support tickets →Keep private records private
Do not send passwords, tenant ID documents or banking details. Keep evidence in the appropriate secure CRM section. Platform support is for software/account help; arrange urgent property repairs and emergencies through the appropriate services.
Open Support tickets →